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3-star hotel Check-in 15:00 · Check-out 12:00

Hotel Palacio de Moctezuma

Stay at Hotel Palacio de Moctezuma, a 17th-century rustic hotel in San Cristóbal de las Casas offering free breakfast, Wi-Fi, and easy access to local attractions.

Benito Juárez 16, Zona Centro, 29200 San Cristóbal de las Casas, Chis., Mexico View on map
8.6/10
Very Good Based on 899 recent guest reviews
Free Wi-Fi Breakfast Free parking Accessible Room service
What recent guests emphasize

Comfortable rustic charm with a great location

Guests appreciate the hotel’s cozy, colonial atmosphere and convenient proximity to local attractions, alongside friendly service and affordability. Some practical drawbacks include dated bathrooms and limited modern amenities.

Guests often praise

  • Friendly and attentive staff providing good room service and quick assistance at all hours.
  • Spacious, clean rooms with warm bedding and hot water, appreciated in the chilly local climate.
  • Beautiful and well-maintained garden area creating a pleasant, relaxed atmosphere.
  • Excellent location within walking distance of San Cristobal’s town square and cultural sites.
  • Affordable rates suited for budget-conscious travelers.

Worth knowing

  • Bathrooms are noticeably old and may require maintenance; some guests found slow drainage and water leaks.
  • Rooms do not have air conditioning, though some found temperatures manageable at night.
  • Electrical outlets are limited and inconveniently placed, which might pose challenges for charging devices.
  • No airport shuttle or fitness center on site; parking is available for guests.
  • The hotel’s rustic style suits visitors who appreciate historical character over modern luxury.

Best for

  • Travelers looking for a charming, historic stay near cultural museums and landmarks.
  • Budget-conscious visitors seeking affordable accommodations without sacrificing comfort.
  • Guests who value quiet outdoor spaces like gardens for relaxation.
  • Tourists prioritizing central location for easy exploration on foot.
  • Families and groups needing spacious rooms and kid-friendly amenities.
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About this property

Welcome to Hotel Palacio de Moctezuma

Housed in a 17th-century building in the heart of San Cristóbal de las Casas, Hotel Palacio de Moctezuma offers a rustic and historical setting that blends colonial charm with basic modern comforts. The property features simple rooms without air conditioning, but guests appreciate amenities such as free Wi-Fi, breakfast, room service, and free parking. While the bathrooms show some signs of age and might benefit from updates, they are maintained clean, reflecting guest feedback on overall hygiene and care.

Located just a short walk from cultural highlights like the Centro Cultural El Carmen museum and the Church Ex-Convento Santo Domingo, the hotel is well suited for visitors looking to explore the city's rich history. Nearby attractions include Casa Na Bolom, a historical museum and restaurant, and El Arcotete, a nature park offering outdoor activities ranging from hiking to zip lining. This central position puts many local sites and plazas within easy reach, enhancing the convenience for guests.

The atmosphere is notably homey and cozy, with reviewers frequently mentioning the pleasant gardens and comfortable communal sitting areas. Although the lack of air conditioning might be a factor for some, many guests found the rooms adequately comfortable despite the cool night temperatures typical of the region. Special touches like extra blankets and attentive staff contribute to a welcoming experience.

While some guests praised the friendly service and quiet location, others noted that certain room amenities, such as limited electrical outlets and older bathroom fittings, could be improved. With a solid 4.3 rating based on nearly 900 reviews, Hotel Palacio de Moctezuma primarily appeals to budget-conscious travelers and those seeking an authentic, historic environment without luxury additions. Families and solo explorers looking for a simple, well-located base will likely find it a practical option.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Breakfast
Free parking
Accessible
Room service
Kid-friendly
Restaurant

Not available at this property

Pool
Air-conditioned
Pet-friendly
Airport shuttle
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

PAA
Paul Abel Aragon Escalona Apr 05, 2026
10

Hotel Palacio is a nice homey hotel. We got a room with 3 beds so we weren't cramped. Hot water available. The town of San Cristobal gets really cold at night. The hotel provided extra blankets for us. Room service is great. The town square is 2 blocks away. Easily 5 minutes walking distance.

HC
Helen Car Apr 05, 2026
8.0

un hotel, sencillo y confortable cuenta con aire acondicionado, esta amplio y muy limpio, buen servicio y muy bien ubicado.

ML
Mariana Leal Mar 18, 2026
8.0

Super affordable and perfect for a tight budget, yet nice views and decent service

SA
Suhgey Alvarez Feb 03, 2026
10

They have an amazing garden, it's really pretty and not expensive at all

DG
David Gonzalez Jan 27, 2026
8.0

Location good Hot water yes room 31 Nice gardens Midnight curfew

CMR
Carmen Martínez Ramírez Jan 20, 2026
10

Nos encantó este hotel está muy bonito, desde que llegamos la atención fue buena por parte de todos, salimos y llegamos de madrugada y el señor de la entrada abrió rápido y también muy amable. Lo único como observación sería que el baño si se ve un poco viejo pero limpio eso si todo olía a limpio y las sábanas olían a suavitel, y también poner otro enchufe ya que solo habían dos enchufes en el cuarto y de un solo lado. (305) De todo lo demás 10/10

MDJ
Mauricio de jesus Pérez Juárez Jan 18, 2026
10

Las instalaciones del hotel lo mejor muy colonial Pintoresco como lo es san Cristóbal La atención del personal genial Siempre atentos serviciales La habitación mm masomenos cama dura Solo tienen un contacto Enmedio de las dos camas al conectar el. Celular se caía el cargador ya no se atora Tuve que cargar el CEL en el baño El baño se tapo se va muy lento el agua Si deberían de darle más mantenimiento o remodelación al baño se ve muy antiguo se que es parte quizás del entorno del hotel Pero si sería darle más mejoras. Al pisar un azulejo en el baño sale agua

JK
J K Jan 02, 2026
10

Nice, cozy place. Even though the rooms had no AC, we had no issues with the temperature and had a good night sleep. The hotel has cute sitting areas with lots of plants.

Location & neighborhood

Where you'll find Hotel Palacio de Moctezuma

San Cristobal de las Casas, Chiapas, Mexico

Set in a 17th-century building, this rustic hotel is a 4-minute walk from the exhibits of the Centro Cultural El Carmen museum. It’s also a 10-minute walk from the historic Church Ex-Convento Santo Domingo.

  • San Cristobal de las Casas Bus Station 10 min Walk
  • Ángel Albino Corzo International Airport 1 hr 19 Car
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Chiapas. Distances are rough real-world times, not straight-line.

Casa Na Bolom 2,008 reviews

Casa Na Bolom

Av. Vicente Guerrero 33, Barrio del Cerrillo, 29220 San Cristóbal de las Casas, Chis., Mexico

4.5 · Association / Organization
El Arcotete 2,864 reviews

El Arcotete

Carretera Rumbo aTenejapa km 8 Ejido Río, Del Arcotete N, Rìo Arcotete, 29200 San Cristóbal de las Casas, Chis., Mexico

4.7 · Ecological Park
Catedral de San Cristóbal de las Casas 4,057 reviews

Catedral de San Cristóbal de las Casas

Plaza 31 de Marzo Norte No. 3, Centro, 29200 San Cristóbal de las Casas, Chis., Mexico

4.6 · Catholic Cathedral
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